Patient Rights and
Responsibilities
We are committed to protecting your rights and providing quality healthcare. Understanding your rights and responsibilities ensures the best possible care experience.
We believe that quality healthcare is a partnership between patients and healthcare providers. This document outlines your fundamental rights as a patient and your responsibilities in receiving care at Raheem Al Umm Qwuain Central Hospital .
By understanding these rights and responsibilities, you can actively participate in your healthcare decisions and help us provide you with the highest standard of medical care.
Visitor Policies
Visitor Guidelines
- One companion allowed per patient in consultation rooms for support and assistance.
- Visitors are welcome to wait in our comfortable VIP lounges with complimentary coffee.
- Please maintain a quiet environment and respect other patients' privacy during your visit.
- Children must be supervised at all times and should not disturb medical procedures.
For Your Comfort
- Free high-speed Wi-Fi available throughout the center for your convenience.
- Complimentary coffee, tea, and refreshments in the waiting areas.
- Prayer room available for those who wish to perform their religious obligations.
- Clean, modern facilities with regular sanitization for your safety and wellbeing.
Patient Rights
Respect & Dignity
To be treated with utmost courtesy, respect, and dignity, honoring your personal values and beliefs at all times.
Privacy & Confidentiality
To have all your personal and medical information kept strictly confidential and your privacy fully respected.
Clear Information
To receive clear, easily understandable information regarding your diagnosis, treatment options, and expected outcomes.
Informed Consent
To actively participate in your healthcare decisions and have the right to accept or refuse any proposed medical treatment.
Access to Records
To securely access your personal medical records and request copies of your health information in accordance with regulations.
Second Opinion
TTo seek a second medical opinion regarding your diagnosis or treatment plan without affecting your ongoing care.
Safe Environment
To receive healthcare services in a fully secure, clean, and safe environment, protecting you from unnecessary risks.
Feedback & Complaints
To share feedback, express concerns, or file complaints and have them addressed promptly and fairly.
Patient Responsibilities
Provide Accurate Information
Give complete and accurate information about your medical history, current medications, supplements, and allergies. Report any changes in your condition or new symptoms immediately.
Ask Questions
Ask questions when you don't understand your care or treatment. Clarify instructions before leaving and speak up if you have concerns about your safety or believe a mistake has occurred.
Follow Treatment Plans
Follow the treatment plan agreed upon with your doctor. Take medications as prescribed and complete all courses. Attend scheduled follow-up appointments and inform us if you cannot follow the plan.
Respect Appointments
Arrive on time for scheduled appointments. Cancel or reschedule at least 24 hours in advance if you are unable to attend. Understand that late arrivals may result in needing to reschedule your visit.
Treat Others With Respect
Treat all staff, patients, and visitors with courtesy and dignity. Avoid disruptive behavior, keep noise levels appropriate in common areas, and respect the privacy and confidentiality of others.
Follow Facility Rules
Observe all safety regulations and facility policies, including the no-smoking rule. Limit the number of companions as requested and silence mobile phones in treatment areas.
Financial Responsibility
Fulfill financial obligations promptly. Provide accurate insurance information and understand your coverage requirements. Communicate any financial concerns before receiving medical services.
Accept Consequences
Accept responsibility for the consequences of refusing recommended treatment or not following medical advice. Participate actively in your care plan to achieve the best results.
Your Privacy is Protected
Secure Medical Records
All patient information is stored securely using encrypted digital systems and strict access controls
UAE Law Compliance
We comply with applicable UAE laws and regulations regarding patient confidentiality and the protection of medical information.
Limited Access
Only authorized healthcare professionals directly involved in your care have access to your medical information and clinical history.
Your Control
You may request restrictions on access to or sharing of your clinical information, subject to applicable legal and regulatory requirements.”
How to File a Complaint
Report Your Concern
Contact our Patient Relations department, or write us an email at info@raheemcentralhospital.com
Investigation
We will thoroughly investigate your complaint and review all relevant clinical and medical information.
Response
You will receive a formal response within few hours explaining our findings and actions taken.
Follow-Up
We will follow up on the concern, take appropriate action where necessary, and work to reduce the risk of recurrence.